Privacy policy


In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter referred to as RGPD), Law 34/2002 of 11 July 2002 on information society services and electronic commerce (hereinafter referred to as RGPD), Law 34/2002 of 11 July 2002 on information society services and electronic commerce (hereinafter referred to as RGPD), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (hereinafter referred to as RGPD), HISPANOPHILE TRAVEL AGENCY SL guarantees the protection and confidentiality of personal data of any kind provided by our customers, in accordance with the provisions of the General Regulations on the Protection of Personal Data.

The Data Protection Policy of HISPANOPHILE TRAVEL AGENCY SL is based on the principle of proactive responsibility, according to which the person responsible for processing is responsible for compliance with the normative and jurisprudential framework, being able to demonstrate this before the corresponding control authorities.

The facilitated data will be treated in the terms established in the RGPD, in this sense HISPANOPHILE TRAVEL AGENCY SL has adopted the levels of protection that are legally required, and has installed all the technical measures to its reach to avoid the loss, bad use, alteration, access not authorized by third parties, exposed next. However, the user must be aware that Internet security measures are not impregnable.

Responsible for processing: Who are we?


CIF: B91282848

Activity: Travel Agency

Address: C/ Avión cuatro vientos, 14 (local C), 41013 Sevilla, Sevilla

Telephone: 954224241


We are a company registered in the Mercantile Registry of Seville; Volume 3.694; Folio 111; Page SE52719; Inscription 1st to 20th May 2003.

Purpose of treatment: What will we use your data for?

All the data provided by our clients and/or visitors to the HISPANOPHILE TRAVEL AGENCY SL website or to its personnel will be included in the register of personal data processing activities, created and maintained under the responsibility of HISPANOPHILE TRAVEL AGENCY SL, essential for providing the services requested by users, or for resolving doubts or questions raised by our visitors. Our policy is not to develop profiles about users of our services.

Legitimacy of treatment: Why do we need your data?

a) Contractual relationship: This is the one that applies when you purchase one of our products or contract any of our services.

b) Legitimate interest: To attend to the queries and claims that you present to us and to manage the collection of the amounts owed.

c) Your consent: If you are a user of our website, by ticking the box on the contact form, you authorise us to send you the communications necessary to respond to the query or request for information raised.

Recipients: With whom do we share your data?

We do not transfer your personal data to anyone, except for those public or private entities to which we are obliged to provide your personal data in compliance with any law. For example, the Tax Law obliges us to provide the Tax Agency with certain information on economic operations that exceed a certain amount.

In the event that, apart from the cases mentioned, we need to disclose your personal information to other entities, we will first ask for your permission through clear options that will allow you to decide in this regard.

Communication: Where could we send your data?

We will not make international transfers of your personal data for any of the above purposes.

Retention: How long will we keep your data?

We will only retain your personal data for as long as is necessary to achieve the purposes for which it was collected. In determining the appropriate retention period, we examine the risks involved in the processing, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests described in this Privacy Notice and Cookie Policy.

In this sense, HISPANOPHILE TRAVEL AGENCY SL will keep the personal data once the relationship with you has ended, duly blocked, during the prescription period of the actions that could derive from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible to HISPANOPHILE TRAVEL AGENCY SL, and will not be processed except for making them available to the public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatments, as well as for the exercise and defence of claims before the Spanish Data Protection Agency.

Security: How are we going to protect your data?

We use all reasonable efforts to maintain the confidentiality of personal information that is treated in our systems. We maintain strict levels of security to protect the personal data we process against accidental loss and unauthorised access, processing or disclosure, taking into account the state of technology, the nature and risks to which the data is exposed. However, we cannot be held responsible for your use of the data (including username and password) you use on our website. Our staff follows strict privacy rules and if we hire third parties to provide support services, we require them to abide by the same rules and allow us to audit them for compliance.

Your rights: What rights can you exercise as a data subject?

Please note that you may exercise the following rights:

a) Right of access to your personal data, in order to know which ones are being processed and the processing operations carried out with them;

b) The right to rectify any inaccurate personal data;

c) The right to delete your personal data, where this is possible (e.g. for legal reasons);

d) The right to limit the processing of your personal data where the accuracy, legality or necessity of the processing of the data is doubtful, in which case we may retain them for the exercise or defence of claims.

e) Right of opposition to the processing of your personal data, when the legal basis that enables us to process the indicated is our legitimate interest. HISPANOPHILE TRAVEL AGENCY SL will stop processing your data unless it has a legitimate interest or is necessary for the defence of claims.

f) The right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.

g) Right to revoke the consent granted to HISPANOPHILE TRAVEL AGENCY SL

To exercise your rights, you may do so free of charge and at any time by contacting us at the address C/ Avión cuatro vientos, 14 (local C), 41013 Sevilla, Sevilla, attaching a copy of your ID card.

Protection of rights: Where can you make a claim?

If you understand that your rights have been disregarded by our entity, you can make a complaint to the Spanish Data Protection Agency, through any of the following means:

Electronic Headquarters:

Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid

Telephone: 901.100.099 and 912.663.517

Filing a claim with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.

Updates: What changes may there be in this Privacy Policy?

HISPANOPHILE TRAVEL AGENCY SL reserves the right to modify this policy to adapt it to new legislation or case law that may affect compliance with it.

In order to guarantee compliance with the regulations on the protection of personal data, HISPANOPHILE TRAVEL AGENCY SL has received consultancy and advisory services from clickDatos.

Cookies policy